Music Downloads - FAQ

These are some of the common FAQ's for Music Downloads. If you do not see an answer you're looking for please "SUBMIT A REQUEST" from the navigation above and one of our help desk agents will contact you.

• I lost my Reward Code. Can you replace it?
• When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
• I am receiving a message that my reward code is invalid.
• Where is my reward code?
• What are the system requirements to download music?
• How do I redeem and download music?
• Do you support iTunes and MAC Users?
• I cannot find the music files(s) I’ve downloaded.
• My music downloads won’t play.
• What happens if I lose my digital product or I no longer have access to my files after a hardware/software/computer change?
• I am seeing an information bar at the top of my browser that tells me the pop-up or download has been blocked.
• Where should I save the downloaded file?
• Can I burn my music onto a CD?
• Is my computer compatible with your music downloads?
• How long does it take to download a music file to my computer?
• Can I use my music with an iPod or an iPhone?
• My download process was interrupted or my download didn’t complete.