Reward FAQ's
In this section you will find answers to some of the most commonly asked questions we receive. These sections are organized by reward.
eGift Cards - FAQ
Prepaid Mastercard FAQ
Movie Tickets - FAQ
- The website gives an error message stating my code was already entered.
- I've misplaced my Fandango code. Can you resend it?
- How do I look up theaters in my area prior to redeeming my reward?
- Can I use my certificate outside of the United Sates?
- Do I have to create an account to redeem my movie certificate?
- How do I pick up my tickets?
Digital Movies - FAQ
Magazines - FAQ
- How do I find the exact Magazine Subscription I want?
- How long will it take to receive my first issue?
- Do magazines automatically renew after the subscription period ends?
- Will I be charged for shipping?
- Can I cancel my subscription after I place my order?
- I’ve received my first issue, but haven't received my 2nd issue yet. See all 8 articles
Music Downloads - FAQ
- How do I redeem and download music?
- Do you support iTunes and MAC Users?
- I cannot find the music files(s) I’ve downloaded.
- My music downloads won’t play.
- What happens if I lose my digital product or I no longer have access to my files after a hardware/software/computer change?
- I am seeing an information bar at the top of my browser that tells me the pop-up or download has been blocked. See all 11 articles
Dining Certificates - FAQ
- Can I see a list of restaurants near me?
- When I redeemed my Reward Code, I received a Dining Certificate with a new code and instructions. How can I access that again?
- Can I bring my Reward Card to the Restaurant to receive my discount?
- Does the restaurant’s discount expire?
- How do I use my Dining Certificate once I print it?
- Can I use my Dining Certificate outside of the U.S.? See all 11 articles
Gift of Giving - FAQ
eBookShop FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Are the eBooks DRM protected?
- How long does it take to download an eBook? See all 20 articles
Photo Prints - FAQ
- I'm seeing an error message "This content requires Flash."
- If I didn't redeem all of my photo prints, can I go back later and redeem the balance?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code? See all 21 articles