Reward FAQ's
In this section you will find answers to some of the most commonly asked questions we receive. These sections are organized by reward.
Travel Deal Dollars FAQ
Music Downloads - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- What are the system requirements to download music?
- How do I redeem and download music? See all 17 articles
Magazines - FAQ
- How do I find the exact Magazine Subscription I want?
- How long will it take to receive my first issue?
- How do I Redeem my Reward code and receive my magazine subscription?
- It’s been 12-15 weeks since I’ve redeemed my magazine subscription and I have not received my first issue yet.
- Do magazines automatically renew after the subscription period ends?
- Will I be charged for shipping? See all 15 articles
Movie Tickets - FAQ
- I have a question or complaint about a movie theater.
- Can I make copies of my certificate?
- The theater’s admission price is less than the value of my certificate. Can I use the remaining amount to buy concessions or for multiple admissions?
- The theater’s admission price is more than the value of my certificate. Will they still accept my certificate?
- Can I use my certificate to purchase advance tickets online?
- Which theaters accept Hollywood Movie Money certificates? See all 31 articles
eBookShop FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Are the eBooks DRM protected?
- How long does it take to download an eBook? See all 20 articles
Photo Prints - FAQ
- I'm seeing an error message "This content requires Flash."
- If I didn't redeem all of my photo prints, can I go back later and redeem the balance?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code? See all 21 articles
eGift Cards - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Do eGift cards expire?
- Do I need a special printer or is color printing required? See all 15 articles
Custom Skins - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- It has been over 3 weeks and I still have not received my order.
- What can be done if my order was damaged during shipping? See all 17 articles
Digital Movies - FAQ
Plant-a-Tree - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Does my Plant-a-Tree card expire?
- So, how is this possible? See all 10 articles
Dining Certificates - FAQ
- Can I see a list of restaurants near me?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Can I bring my Reward Card to the Restaurant to receive my discount? See all 16 articles
Pizza - FAQ
- How much credit will I receive with my Pizza Reward?
- Can I use my Reward Card or certificate in store?
- How do I redeem my Reward Code and receive my credit towards a pizza?
- Do I have to create an account to redeem my Pizza Card?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again? See all 8 articles
Photo Calendar - FAQ
- I'm seeing an error message "This content requires Flash."
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- I have not received my Photo Calendar Yet. See all 18 articles
Pre-Paid Phone Time - FAQ
Photo Books - FAQ
- I'm seeing an error message "This content requires Flash."
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- I have not received my Photo Book yet. See all 20 articles
Virtual MasterCard FAQ
Fitness Downloads - FAQ
- Where is my reward code?
- I downloaded my 60 minute workout and it shows only 52 minutes or I downloaded my 20 minutes workout and it shows 24 minutes?
- Can I re-download my workout if I am unable to find it on my computer?
- I downloaded a workout but I can't find it on my computer.
- How do I get my workouts on iTunes once I download them?
- What do I need to get started? See all 9 articles