Please ensure your computer meets our minimum system requirements. You may also need to upgrade your media player.
Ensure you have a working internet connection and that the file did, in fact, download completely.
Before trying to download again, please check our recommended computer/browser settings for best results.
Have Questions? Need Help ?
If you do not see an answer you are looking for, submit a request to our customer service center at anytime by clicking Submit a Request on the navigation above.