General FAQ's
Reward Code Trouble
Reward Email Trouble
Reward FAQ's
eGift Cards - FAQ
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- Do eGift cards expire?
- Do I need to print my reward certificate in color?
- Can I let someone else use my eGift Card?
- What if my card is lost or stolen?
- How do I use my eGift card?
Prepaid Mastercard FAQ
- How do I redeem my virtual prepaid debit card?
- How do I use my virtual prepaid debit card?
- Do I have to activate or register my prepaid card before using it?
- Where can I use my prepaid Mastercard?
- How do I check my balance or transaction history?
- When does my card expire?
Movie Tickets - FAQ
- The website gives an error message stating my code was already entered.
- I've misplaced my Fandango code. Can you resend it?
- How do I look up theaters in my area prior to redeeming my reward?
- Can I use my certificate outside of the United Sates?
- Do I have to create an account to redeem my movie certificate?
- How do I pick up my tickets?
Digital Movies - FAQ
Magazines - FAQ
- How do I find the exact Magazine Subscription I want?
- How long will it take to receive my first issue?
- Do magazines automatically renew after the subscription period ends?
- Will I be charged for shipping?
- Can I cancel my subscription after I place my order?
- I’ve received my first issue, but haven't received my 2nd issue yet.
Music Downloads - FAQ
- How do I redeem and download music?
- Do you support iTunes and MAC Users?
- I cannot find the music files(s) I’ve downloaded.
- My music downloads won’t play.
- What happens if I lose my digital product or I no longer have access to my files after a hardware/software/computer change?
- I am seeing an information bar at the top of my browser that tells me the pop-up or download has been blocked.
Dining Certificates - FAQ
- Can I see a list of restaurants near me?
- When I redeemed my Reward Code, I received a Dining Certificate with a new code and instructions. How can I access that again?
- Can I bring my Reward Card to the Restaurant to receive my discount?
- Does the restaurant’s discount expire?
- How do I use my Dining Certificate once I print it?
- Can I use my Dining Certificate outside of the U.S.?
Gift of Giving - FAQ
- What is Gift of Giving?
- How to I redeem my Gift of Giving code?
- How do I get a Gift of Giving code?
- What are “Causes”?
- I am receiving a message that my reward code is invalid.
- What happens if a cause is not available anymore?
eBookShop FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Are the eBooks DRM protected?
- How long does it take to download an eBook?
Photo Prints - FAQ
- I'm seeing an error message "This content requires Flash."
- If I didn't redeem all of my photo prints, can I go back later and redeem the balance?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?