General FAQ's
Reward Code Trouble
Reward Email Trouble
Reward FAQ's
Travel Deal Dollars FAQ
- What do I do if I have a question?
- Is there a phone number that I can call?
- What happens to the leftover Savings Bank Balance?
- How long do I have to wait before my reservations are confirmed?
- Do I have to use my savings code on one reservation?
- Can I redeem the unused balance?
Music Downloads - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- What are the system requirements to download music?
- How do I redeem and download music?
Magazines - FAQ
- How do I find the exact Magazine Subscription I want?
- How long will it take to receive my first issue?
- How do I Redeem my Reward code and receive my magazine subscription?
- It’s been 12-15 weeks since I’ve redeemed my magazine subscription and I have not received my first issue yet.
- Do magazines automatically renew after the subscription period ends?
- Will I be charged for shipping?
Movie Tickets - FAQ
- I have a question or complaint about a movie theater.
- Can I make copies of my certificate?
- The theater’s admission price is less than the value of my certificate. Can I use the remaining amount to buy concessions or for multiple admissions?
- The theater’s admission price is more than the value of my certificate. Will they still accept my certificate?
- Can I use my certificate to purchase advance tickets online?
- Which theaters accept Hollywood Movie Money certificates?
eBookShop FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Are the eBooks DRM protected?
- How long does it take to download an eBook?
Photo Prints - FAQ
- I'm seeing an error message "This content requires Flash."
- If I didn't redeem all of my photo prints, can I go back later and redeem the balance?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
eGift Cards - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Do eGift cards expire?
- Do I need a special printer or is color printing required?
Custom Skins - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- It has been over 3 weeks and I still have not received my order.
- What can be done if my order was damaged during shipping?
Digital Movies - FAQ
- What devices are compatible with digital movies?
- Are there any territory restrictions on digital movies?
- Do I have to create an account to redeem my movie?
- How long do I have to view my movie rental once I redeem it?
- What do I need to stream my movie?
- When does my offer expire?
Plant-a-Tree - FAQ
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Does my Plant-a-Tree card expire?
- So, how is this possible?
Dining Certificates - FAQ
- Can I see a list of restaurants near me?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- Can I bring my Reward Card to the Restaurant to receive my discount?
Pizza - FAQ
- How much credit will I receive with my Pizza Reward?
- Can I use my Reward Card or certificate in store?
- How do I redeem my Reward Code and receive my credit towards a pizza?
- Do I have to create an account to redeem my Pizza Card?
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
Photo Calendar - FAQ
- I'm seeing an error message "This content requires Flash."
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- I have not received my Photo Calendar Yet.
Pre-Paid Phone Time - FAQ
Photo Books - FAQ
- I'm seeing an error message "This content requires Flash."
- I lost my Reward Code. Can you replace it?
- When I redeemed my Reward Code, I received a certificate with instructions. Can I access that again?
- I am receiving a message that my reward code is invalid.
- Where is my reward code?
- I have not received my Photo Book yet.
Virtual MasterCard FAQ
- How do I use my Virtual Mastercard?
- Where can I use my Virtual Mastercard?
- How do I check my Virtual Mastercard balance?
- Does my Virtual Mastercard expire?
- Are there monthly fees or usage fees with my Virtual Mastercard?
- Can I get cash with my Vanilla eReward Virtual Account?
Fitness Downloads - FAQ
- Where is my reward code?
- I downloaded my 60 minute workout and it shows only 52 minutes or I downloaded my 20 minutes workout and it shows 24 minutes?
- Can I re-download my workout if I am unable to find it on my computer?
- I downloaded a workout but I can't find it on my computer.
- How do I get my workouts on iTunes once I download them?
- What do I need to get started?